Online Service
Our professional customer service team provides comprehensive support services for you
Live Chat
Instant response, quick problem solving
Click the chat button in the bottom right corner to have a real-time conversation with our customer service representatives. Average response time: within 30 seconds
Email Support
Detailed questions, professional replies
Send an email to support@airbay.com, and we will reply to your email within 24 hours
Send EmailService Hours
Live Chat
Monday to Friday: 9:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: Closed
Email Support
24/7 email reception
Reply within 24 hours on weekdays
Reply within 48 hours on weekends
Quick Solutions for Common Issues
Order Inquiry
After logging in, go to the "Order History" page to view all order statuses
Shipping Cost Calculation
Use the shipping calculator on the homepage or contact customer service for detailed quotes
Account Issues
Forgot password can be reset via email, for other issues please contact customer service
Other Contact Methods
Phone Support
+673-8358383
Email Support
support@airbay.com
Live Chat
Chat button in bottom right